Shipping policy
PILLETO - Shipping Policy
Last Updated: April 28, 2025
Order Processing and Delivery Timeframes
Once you place an order on our website, our team immediately begins processing it. To help you plan your purchase, please consider the following schedule:
Order Cut-Off Time: 07:00 PM (GMT-05:00) Eastern Standard Time (New York)
Order Processing Time: 0 to 2 business days (Monday to Friday)
Delivery Timeframe: 4 to 7 business days (Monday to Friday)
Total Estimated Delivery Time: 4 to 9 business days
Shipping Costs
At PILLETO, we offer free shipping on all orders with no minimum purchase required. Our goal is to provide a transparent and seamless shopping experience, with no hidden fees.
Logistics Partners
We work with reliable international logistics partners to ensure efficient delivery and real-time tracking for your orders.
Shipping Origin
Our products are shipped directly from our trusted suppliers in Asia. This allows us to offer a wide selection of high-quality products at competitive prices, while ensuring that every order is prepared and delivered with care.
Order Confirmation
After placing your order, you will receive a confirmation email with your order number and purchase details.
Once your order has been shipped, we will send a shipping confirmation email with the tracking number and tracking link.
You will also receive a delivery confirmation once your order has been successfully delivered.
Shipping Insurance and Delivery Guarantee
All orders are shipped with valid international tracking codes. If your order is not delivered within 30 days after shipment, we will issue a full refund. This policy is subject to the terms of our shipping insurance provider.
Multiple Packages
If your order includes two or more items, they may be shipped separately, and you may receive multiple packages. This is due to our suppliers operating from different locations. Receiving packages at different times is normal under our shipping method.
Delivery Delays
In case of any unexpected delivery delays, we will contact you by email or phone to inform you of the situation. We are committed to resolving any shipping issues as quickly as possible.
Contact Information
If you have any questions regarding this shipping policy, please contact us through our Contact Us page or by email at info@pilleto.com.